Why don't you take online orders?
There are lots of websites around the internet where you can give them an image and they'll plop it on an item... but frankly, easy doesn't equal quality. They don't consider the quality of your artwork and whether it will still look great at whatever size it'll be printed, and you can bet that you won't be getting a Union or even domestically made item in most every case. We believe if anything's worth doing, it's worth doing right - from item selection, to determining the decoration method, to figuring out the best way to get the most for your budget, we've got you covered every step of the way.
I was really looking for ________, and I'm not finding it on your site...
While we try to give you as many options as possible here on our website, sometimes something needs to be made completely custom. Thankfully, we can help with that! Drop us a line and let us know what's on your mind... we'll work to find the right solution!
As a rule, we source Union Made in the USA first, then USA (non-Union). If none of our suppliers make what you're looking for, we may see if it's something one might consider producing custom. We also look to our neighbors to the north (hello, Canadians!) as another production option. Above all, we want to make sure we (and you) can be proud of your project, top to bottom - everything ethically produced by folks in good working conditions, and being paid a fair, livable wage.
How long does the whole process take?
That's a loaded question. Turnaround time varies from item to item, but as a rule, the more lead time you can allow, the better!
The first step is that once we have your artwork (an entirely separate topic), a virtual proof is created to ensure that we're on the same page in terms of colors, layout, etc. At this time you also have the option of requesting a random sample of the item - this way you get the feel of the material, weight, dimensions, etc. in person. Sometimes a random sample may have an imprint of some stock art - this is just to show what an imprint looks like on there in general, and so you can see the decoration quality.
In some cases, "pre-pros" (pre-production samples) may be required - this occurs with completely custom items like lapel pins or custom bags, as well as with intricate printing projects. Pre-pros can add anywhere from two to four weeks, depending on the item. Yes, this can be a drag, BUT you'll get a fully baked rendition of your item to show off, as well as the peace of mind that you know EXACTLY what your end result will be!
(You also have the option of requesting a pre-pro on any order where we don't require one for a fee - just FYI!)
Upon approval of your virtual (or pre-pro), your complete order moves into production. By and large, stock items that just get decoration can have a (rush) turnaround of as short as a couple of days to a standard turnaround of a week to 10 business days. Things like printed t-shirts and embroidered polos may take three weeks based on availability, transit time from apparel shop to decorator, and the decorator's workload at the time. Lapel pins typically have the longest turnaround time, between pre-pros and a final production time of as much as a month.
Wait... why's artwork a whole other topic?
Nothing scary - it's just that most folks don't realize that we need certain file types in order to make your project look as great as possible! Ideally, we need your art in a "vector" format - that's file extensions .ai or .eps. Sometimes we can get away with .pdf - you can always run the art by us to check! The important thing is that they be true vector or "line drawn" as opposed to raster or "pixel based" (that's .jpg, .png, .bmp, .tiff, and so on), so that when we enlarge or shrink the image, it won't get fuzzy or pixelated. Here's what we mean... vector is on the left here, and raster on the right.
What if I don't have vector art or anybody who can do that for me?
We can help with that, too. Vector conversion cost is generally pretty reasonable but can vary depending on the complexity of the design.
Great, so how do we get started?
Just send us a message through the site here (which you can even do directly from an item of interest!), or email us at email@example.com... or inbox us on Facebook... or Insta... or Twitter... but however you do it, remember to give us the basics: what you're looking for, how many you need, when you need them, and your ideal budget if you have one in mind. We'll get cracking on your request and get back to you either with the info you seek or with more questions so we can find the perfect thing.